Shipping
Policy.

We currently ship across India to all pincodes serviceable by our logistics partners. International shipping is not available at this time — we’re working on it and will announce when it goes live.

• Complimentary shipping on all orders of ₹4,000 and above.
• A flat shipping charge of ₹150 applies to orders below ₹4,000.
• Cash on Delivery is available across India at no additional COD fee at launch.

Because every Innayaa piece is handcrafted, we take a little extra care before it leaves the studio.

• Orders are processed and dispatched within 2 to 3 working days of the order being placed.
• Orders placed on Sundays or public holidays are processed on the next working day.
• You will receive an order confirmation email at the address provided at checkout, followed by a dispatch notification with tracking details when your parcel leaves us.

• Metro cities: 3 to 5 working days after dispatch.
• Other cities & towns: 5 to 8 working days after dispatch.
• Remote pincodes: up to 10 working days after dispatch.

Delivery timelines are indicative and may vary due to courier partner capacity, public holidays, weather, or other events outside our control.

Once your order is dispatched, you’ll receive a tracking link over email. If you haven’t received the tracking details within 3 working days of placing your order, please write to us at innayaaofficial@gmail.com with your Order Number and we’ll help.

• Address changes can only be accommodated before dispatch. Please email us with your Order Number as soon as possible if you need to update your shipping address.
• If a delivery attempt fails due to an incorrect address, an unavailable recipient, or a refused COD order, the parcel returns to our studio. Reshipping charges may apply for a second delivery attempt.

If your parcel arrives damaged or tampered with, please record an unboxing video before opening and share it with us within 48 hours of delivery. Please refer to our Return & Exchange Policy for the full process.