Return & Exchange
Policy.

Due to the custom and handcrafted nature of our products, we strictly do not offer refunds once an order has been placed and delivered. We encourage you to review product details, sizing, and descriptions carefully before completing your purchase.

We only offer product exchanges under the following specific conditions:

• Transit Damage: If the product you received is damaged during shipping.
• Incorrect Item Received: If you received a different product or size from what you ordered.

Note: Exchanges are subject to inventory availability. If the item is out of stock, we will assist you with an alternative solution or store credit.

• You must initiate a return or exchange request within 48 hours of delivery.
• Requests raised after 48 hours of delivery will unfortunately not be eligible for exchange.

To initiate an exchange request, please follow these steps:

1. Unboxing Video / Photos: Take clear photos and an unboxing video showing the damaged product or incorrect item along with the original packaging and invoice.
2. Contact Us: Send the images / video along with your Order Number and a description of the issue to:
   • Email: innayaaofficial@gmail.com
   • WhatsApp: +91 82400 44327
   • Phone: +91 82400 44327
3. Verification: Our team will review your request within 24–48 hours and notify you if your exchange request is approved.

• Once your exchange request is approved, our team will guide you through returning the damaged / wrong product.
• The item being returned must be unused, in its original condition, with all tags and original packaging intact.
• Delivery Timeline: Replacement products will be dispatched after quality inspection and delivered to your shipping address within 5 to 7 working days from the date of approval.

Exchanges will not be accepted for:

• Products damaged due to improper use, handling, or wear and tear after delivery.
• Minor natural variations inherent to handmade products.
• Requests made after the 48-hour delivery window.