Privacy
Policy.

When you place an order or interact with us, we may collect:

• Personal details: name, email address, phone number, shipping and billing address.
• Order details: items purchased, order history, payment method (COD or gateway reference — we do not store card numbers).
• Communication: messages you send us via email, contact form, WhatsApp, or Instagram.
• Usage data: device type, browser, pages visited, and general location — collected via cookies and analytics tools to improve the site.

• To process and fulfil your orders, and to send order-related communication (confirmation, dispatch, tracking, care instructions).
• To respond to your questions, requests, or return / exchange claims.
• With your consent, to send occasional updates about new drops, gemstone stories, and offers. You can unsubscribe at any time.
• To improve our website, products, and customer experience.
• To detect, prevent, and address fraud, misuse, or legal violations.

We do not sell your personal information. We share it only with trusted service providers who help us run the business:

• Logistics partners — to deliver your parcel and enable tracking.
• Payment gateway — to securely process online payments when applicable.
• Email & hosting providers — to send transactional emails and to host innayaa.in.
• Analytics providers — to understand aggregate site usage.
• To comply with a lawful request, court order, or applicable regulation.

Each of these partners is bound by their own privacy commitments and processes only the data required to serve you.

Innayaa.in uses cookies and similar technologies to remember your cart, keep you signed in, and understand how visitors use the site. You can disable cookies in your browser at any time; some parts of the site may not work as intended if you do.

We retain personal information for as long as needed to fulfil the purposes described above — typically for the duration of your relationship with us plus a reasonable period after, to comply with legal, tax, and accounting obligations.

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct any inaccurate or incomplete information.
• Ask us to delete your personal information, subject to legal retention obligations.
• Withdraw consent for marketing communication at any time.

To exercise any of these rights, write to us at innayaaofficial@gmail.com. We will respond within a reasonable time.

We use reasonable technical and organisational safeguards to protect your information. However, no method of transmission over the internet is 100% secure — we encourage you to also protect your passwords and personal devices.

Innayaa.in is not directed at children under 18. We do not knowingly collect personal information from minors without parental consent. If you believe a minor has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, the “Last updated” date at the top will change. Please review this page periodically.

For any privacy-related questions or requests, please email us at innayaaofficial@gmail.com.